Damaged or Defective Items If you receive a damaged or defective item, contact our Customer Service Department within 7 days of delivery at firstname.lastname@example.org
Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. Eagle Scooter Company will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.
Credit or Refund You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 7 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING a 20% restocking fee.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, a 20% restocking fee will apply.
Returning an Item
If you have assembled the product, dissemble it before shipment using the original protective packaging materials.
Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.
Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.
Contact a Customer Service Specialist at email@example.com for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.
You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
To receive a refund or credit, items must be returned within 15 days of original shipment date.
Credit for gift returns will be issued to the original purchaser.
IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact an Eagle Scooter Company service representative at firstname.lastname@example.org